Tag Archives: “continuous improvement”

Forces of Change – What really shapes the future of quality?

As I pondered about the latest View from the Q blog on , I boiled it down to one quote from the . The quote being “We have two choices, the first to be swept away by the sea of … Continue reading

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(Belated) New Year’s Resolutions…using quality

New Year’s resolutions at the end of January? “Isn’t that a bit odd”, you might say. Yes and no. When you are a quality professional, you can start to view life as a constant PDSA cycle. And as part of … Continue reading

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On a perfect day, seek out the imperfections

Did you get caught up in the buzz around 10/10/10? Perfect 10’s. Which only come around once a millenia? Well pardon the pun, but today is a perfect day to seek out and value the imperfect. The flaws that we … Continue reading

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I say to-may-to, you say to-mah-to

The same differences can be had when different people speak of service quality. So, let’s call the whole thing off, right? Well not so fast. The tangible aspects of quality – ones that can be easily measured, quantified, analyzed and … Continue reading

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