Lori Dellinger works in Image Quality management for a midwest based financial institution. She is a senior member of ASQ, current Chair of ASQ’s Service Quality Division, and a founder of ASQ’s Young Quality Professionals Network. Lori holds two ASQ Certifications (CQIA, CQPA) in addition to being certified as a Six Sigma Green Belt. Lori also has extensive experience in enterprise content management, and is certified as an OnBase System Administrator by Hyland Software. Lori received a Bachelors of Arts in Anthropology from University of Michigan-Flint, and is pursuing her Masters in Social Sciences. Her public speaking has included topics of continuous improvement, process management, and team excellence. Her next speaking engagement will be hosting a panel discussion at the 2012 World Conference of Quality and Improvement.