On a perfect day, seek out the imperfections

Did you get caught up in the buzz around 10/10/10? Perfect 10’s. Which only come around once a millenia? Well pardon the pun, but today is a perfect day to seek out and value the imperfect.

The flaws that we do find, give us an ability to continously improve. And to be honest, perfection is short lasting. Because even if we meet all the customer and product requirements, it is a proven fact that requirements do and will change.

Using tried and proven quality tools such as a fishbone diagram or 5 Whys are an easy way to get anyone involved in continuous improvement. Too often people stop at just the first layer of symptoms that are causing our process issues, and don’t do a thorough review to identify a root cause analysis.

This week, my blog will focus on simple techniques and examples of using quality tools to get all stakeholders involved in both identifying potential problems and uncovering the root cause of current issues.

So how do you and your organization handle the imperfect? Are you actively trying to find out how things might fail or be flawed? Or is it your customers or a federal agency that is bringing these issues to your attention? Hopefully it is not the latter.

I’m part of the ASQ Influential Voices program. While I receive an honorarium from ASQ for my commitment, the thoughts and opinions expressed on my blog are my own.

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